Iq13 Privacy Policy — How Your Data Is Protected

Iq13 is a trusted online betting platform built for users in Bangladesh. We believe that protecting your personal information is a fundamental right. This privacy policy applies to both the iq13.ws website and mobile application.

Whether you're opening an account, placing a bet, or simply browsing iq13 — we handle your information with care and accountability at every step. Upholding this policy is not just a legal obligation for us; it is part of our commitment to our users.

Reading and understanding this privacy policy is in your own best interest. Continuing to use iq13 means you agree to this policy. If you have any questions, please contact our support team.

Iq13 collects certain information that is necessary to provide services and manage accounts. See the table below for details:

We only collect information that is necessary. No excessive or irrelevant data is requested. All collected data is used for a specific purpose and deleted after that purpose has been fulfilled.

Iq13 collects user information through various methods. In all cases, data collection is carried out transparently and fairly.

• Registration Form: Information you provide when creating an account — such as your name, mobile number, and email address.
• At the Time of Transaction: Payment details are automatically recorded when you make a deposit or withdrawal.
• Website Usage: Information such as which pages you visit and how long you spend on them is collected via cookies and analytics.
• KYC Verification: Documents are collected for identity verification during withdrawals or large transactions.
• Customer Support: When you contact us, the details of that interaction are stored.
• Third-Party Verification: Trusted verification services may be used from time to time to help prevent fraud.

Iq13 uses collected information only for specific, necessary purposes. Your data is never used in any way that violates this privacy policy.

• For account creation, management, and verification.
• To process deposits, withdrawals, and betting transactions.
• For providing customer support and resolving issues.
• To prevent fraud, money laundering, and other fraudulent activity.
• To keep you informed about new bonuses, promotions, and offers (with your consent).
• To improve the quality of our website and app services.
• To meet legal obligations and regulatory requirements.
• To analyze betting patterns and promote responsible betting.

If you no longer wish to receive marketing communications, you can opt out at any time by contacting our support team. Please note that communications related to account management and transactions cannot be disabled.

Iq13 never sells your personal information. However, limited data sharing may occur in certain circumstances:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to complete a transaction.
• KYC Partner: Identity verification providers receive your data solely for the purpose of verification.
• Legal Authorities: Information may be disclosed in response to lawful orders from courts or government authorities.
• Security Services: Limited data may be shared with specialist firms to help prevent cyber fraud.

Third parties who receive your data are bound by the same confidentiality agreements and may only use it for specified purposes. iq13 regularly monitors how these partners handle your information.

Iq13 follows the highest industry standards to protect your data. Our security infrastructure is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-Step Verification: You can further secure your account by enabling two-factor authentication.
• Firewall Protection: Advanced firewall and intrusion detection systems are active.
• Regular Audits: Third-party security specialists conduct regular system audits.
• Data Backup: Your data is securely backed up on encrypted servers.
• Suspicious Login Alert: You will receive an instant notification if any unusual login activity is detected.

Keep in mind — no system can guarantee 100% security online. That's why you should always keep your password strong and never share it with anyone. If anything seems suspicious, change your password immediately and let us know.

Cookies are small text files stored in your browser. iq13 uses cookies to keep the website running properly and to improve our services.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to log in and use your account.

Under iq13's privacy policy, you have a number of important rights. We respect these rights and make them easy to exercise.

To exercise these rights support@iq13.wsEmail us at and we will respond within 7 business days.

Iq13 does not retain data longer than necessary. A separate retention period is defined for each type of information:

• Account data: retained for the duration of the account and for 5 years after closure.
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• KYC Documents: Retained for up to 5 years after the end of the relationship.
• Customer Support Conversations: Retained for up to 3 years.
• Website logs: retained for up to 90 days.
• Marketing data: deleted within 30 days of consent withdrawal.

For any questions, requests, or concerns regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to respond promptly.

• Email: support@iq13.ws
• Response Time: Within 7 business days.
• Language: You can reach us in both Bangla and English.

Any changes to this policy will be published on this page, and you will be notified by email for significant updates.